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TikkTokk Australia (“we” and “us”) is the operator of (https://TikkTokk.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.  This price will be the final price for shipping cost to the customer.

  1. Delivery Terms

In general, domestic shipments are in transit for 2 – 7 days

  1. Change Of Delivery Address

Orders placed before 11 AM – AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day.  Our warehouse operates Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.1 Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.2 P.O. Box Shipping
TikkTokk Australia will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.3 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.

  1. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

If an order has already been dispatched, it must be returned within 30 days of order and must be returned in original saleable condition, that being, unused in the original packaging with any original labels attached and accessories included. PLEASE NOTE: TikkTokk reserves the right to reject returns outside of the 30 day return period or items that are not in their original condition and/or packaging.
Please do not return or post items before obtaining instructions from us – if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.

Refunds will only be made to the account the money was originally paid from. For items sold with Free Postage a 20% amount will be deducted to cover postage costs.  All return shipping costs (excluding faulty items) are at the buyer’s expense.

  1. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.1 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service

For all customer service enquiries, please email us at orders@tikktokk.com